Specialist Cancer Physiotherapy
Frequently Asked Questions
If you have any other questions please do not hesitate to contact us
Do I need a referral?
No you do not need a referral. You can self refer to Physiotherapy. Give us a call or drop us a message.
Do you visit Residential and Nursing Homes?
Yes, it is not a problem visiting Residential and Nursing homes.
What do I need to wear?
We recommend you wear comfortable clothes that you can move around easily in.
How far will you travel?
Travel is currently included in the cost of the consultations unless discussed otherwise.
How quickly will I be seen?
We will try to offer an appointment as soon we can - within 1 week We will do our best to offer a convenient day and time for you
Are you registered with Insurance Companies?
We are currently not registered with Insurance Companies.
If you have insurance and want to use it please speak with your Insurance Company before your appointment to ensure you can claim the cost of the appointment back.
What hours are you open?
We do not have set opening hours. Instead we try to be as flexible as possible to fit in with you.
How much physiotherapy will I need?
This is a difficult question to answer as everyone is different. Treatment plans are individualised and will be jointly agreed.
In some cases a one off appointment may be enough, whilst for other more regular appointments would be more beneficial.
What if I become too unwell for physiotherapy?
We understand that your needs may change and the treatment you require may reflect this. We will be honest with you as to whether we feel physiotherapy is beneficial for you.
In the event that you become unwell when we are present we will advise you appropriately in terms of seeking help. In an emergency this will be through 999, otherwise we will advise contacting your GP or in some instances the Helpline of your local Cancer Centre.
Why do you cost more than other physiotherapy?
We are Specialists in the field of Oncology and Palliative Care having had 12+ years of experience. We believe our expert knowledge and experience is reflected in our fees.
How do I make a complaint?
In the unfortunate situation that you wish to make a complaint please refer to our Complaints Policy. You can find this under 'Contact Us'
How much space will you need?
This will be dependent on the type of assessment and what we agree within your treatment plan, however space does not have to be an issue, as long as it is safe. Requirements can be discussed before visiting but in most cases Optimus Physiotherapy can work within most spaces. For some assessment/treatments there needs to be space to allow for a treatment bed to be unfolded and to be able to walk around it. However in other cases if mobility or function is limited assessment within your own chair or bed may be more appropriate.
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